Careers at Workspace · Client success

Customer Success Executive

Client success
Remote
Talent pool

Look after our clients from onboarding onwards, so every team gets the most from Workspace and stays.

About the role

Client relationships are at the core of Workspace. You’ll be the person our clients know best: guiding new teams through onboarding, checking in as their requests move, and spotting where we can do more for them.

You’ll work closely with our creative project managers and art directors, so client feedback turns into better work.

What you’ll do

Guide new clients through onboarding and their first requests
Run regular check-ins and keep track of how each client is doing
Turn client feedback into clear actions for the delivery team
Spot renewal and upgrade opportunities, and help keep clients with us

What you’ll bring

You thrive in people-focused work and write clear, warm emails
You’re highly organised and you follow through
Experience in client success, account management or an agency is a plus