FAQs
Frequently asked questions.
Straight answers about plans, delivery and working with Workspace.
Getting started
What is Workspace Global?
A creative subscription that gives marketing teams on-demand design, web, content and campaign work. The work comes from a vetted, managed creative team, with one dedicated project manager as your single point of contact.
How is Workspace different from an agency or freelancers?
You get agency-grade work on a flexible plan you can cancel any time. There are no retainers or long meetings, and no freelancers to find, vet or manage, because your project manager runs the team for you.
How do I get started?
Choose a plan or a one-off service, or book a call if you'd like to talk it through first. Plans suit ongoing work, and one-off services suit a single deliverable.
Who is Workspace for?
Marketing teams and growing companies that need reliable creative output without hiring. It adds creative capacity quickly, without building an in-house team.
Plans and pricing
How much does it cost?
Monthly plans start at £499 or $699 a month. Choose from Starter (£499), Standard (£999) and Pro (£1,499), each allowing more requests at once and more each month.
Is there a discount for annual billing?
Yes. Pay annually and get 1 month free. An annual plan costs 11 times the monthly price, so you pay for 11 months and get 12.
Can I buy a single piece of work?
Yes. Choose from 55 one-off services, each with 2 revision cycles and a fixed service period. There's no subscription: you pay once for a single deliverable.
What's the difference between a plan and a one-off service?
A monthly plan gives you an always-on creative team, while a one-off service covers a single deliverable. On a plan you can revise each task until you're happy while it's active. One-off services include 2 revision cycles.
How many requests can I make?
Each plan sets how many requests can be active at once and how many you can make each month. Starter: one at a time, up to 10 a month. Standard: two at a time, up to 20 a month. Pro: three at a time, up to 60 a month.
How it works
How do I request work?
Submit a brief in the Workspace app. AI helps you write it, and your project manager assigns the right creatives to the task.
Can I track progress?
Yes. Every request moves through four stages (assigned, in progress, your review and completed), so you always know where it stands.
Can I have meetings with the team?
Yes, every plan includes meetings. Starter includes one 30-minute consultation a month, Standard up to 2 meetings and Pro up to 3. Each additional meeting beyond your allowance uses one subscription day.
Quality and delivery
How fast is delivery?
Social media graphics and quick edits take 24 to 48 hours. Most simple tasks, like pitch decks, take about 3 days. Larger projects follow a fixed timeline set by their complexity: advanced requests take 5 business days, complex work like landing pages 10, and full websites up to 30 days.
What if I'm not happy with the work?
Tell us, and we'll revise it. On monthly plans you can revise each task until you're happy while it's active. One-off services include 2 revision cycles.
Who does the work?
Vetted creatives, managed by your project manager. Experienced art directors quality-check everything before you see it.
Ownership and security
Who owns the work?
You do. You own everything you approve, including editable source files and IP.
Can you sign an NDA?
Yes, on request. Ask your project manager, or email our sales office at business@workspaceglobal.com before you start.
How is my information kept secure?
Briefs, files and feedback are stored securely on our platform.
Billing and cancellation
Can I cancel?
Yes, any time. There's no setup fee and no long-term contract.
Do you offer refunds?
We don't offer cash refunds. If something goes wrong, we may offer service credits at our discretion.
For creatives
I'm a creative. How do I join?
Apply through our Apply for work page. It explains how working with Workspace works and how to apply.
Where do I get help with my talent account?
Email support@workspaceglobal.com or visit the Help centre. Most account questions are answered there.