Clients · Plans and billing
Cancelling your plan
Last updated
You can cancel any time. There's no setup fee and no long-term contract. Cancellation usually takes effect at the end of your current billing period.
Follow the cancellation process in your account: your plan is under Profile & Billing, on the Billing tab of the client portal. Your plan stays active until the end of the billing period you've already paid for.
Can I pause instead?
Plans can't be paused, only cancelled. You can pause an individual request, though, and pick it up again later.
Refunds and service credits
We don't offer cash refunds. If something goes wrong, we may offer service credits at our discretion.
If you signed up as a consumer in the UK, you may also have the right to cancel within 14 days. See our Terms.
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