Clients · Getting started
Meeting your project manager
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Every client has one dedicated project manager. They run your requests, assign the right creatives and are your single point of contact.
Your project manager looks after every request you send. They assign vetted creatives with the right skills, keep work moving and make sure experienced art directors check everything before you see it.
Messaging your project manager
Message your project manager directly in the Workspace app. We reply within the hour. Keep briefs, feedback and approvals in the app too, so nothing gets lost in email threads.
Meetings
Every plan includes meetings with the team:
- Starter: one 30-minute consultation a month.
- Standard: up to 2 meetings a month.
- Pro: up to 3 meetings a month.
Each additional meeting beyond your allowance uses one subscription day.
Booking a meeting
- In the client portal, open Book a Meeting in the menu.
- Select Book a meeting.
- Pick a date, then a start and end time. Your project manager is available Monday to Friday, 8:00 to 17:00 GMT.
- Select Save & Continue and finish the booking.
Your meeting then shows under Upcoming, with the link to join. Past meetings and their notes are kept under History.
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Each plan sets how many requests can be active at once and how many you can make each month. Starter: one at a time, up to 10 a month. Standard: two at a time, up to 20. Pro: three at a time, up to 60.